0 Your Cart

The Definitive Guide to IT Service Metrics (E-Book)

Author: Kurt McWhirter, Ted Gaughan

Kurt McWhirter, Ted Gaughan (Author)
Visit Cb-India's Author Page
Books by him and info about author and more.

Are you a Author?
Learn more here

Save
15%

Hover over an image to enlarge

MRP: MRP: $48.04
Net Price: $40.83
You save: $7.21 (15%)
Leadtime to ship in days (default): Download link will be shared in 2 days of placing the order

This product is electronically distributed.

9781849284066
Price in points: 3063 points
Reward points: 31 points

Description

Measuring success is crucial, but how do we do it? How can we be sure that the IT services we offer are adding real value to our business? Used just as they are, the metrics in this book will bring many benefits to both the IT department and the business as a whole. Details of the attributes of each metric are given, enabling you to make the right choices for your business. The book encourages readers to design and create their own metrics to bring even more value to their business, and explains how to do this.

Based on ITIL® and other service management frameworks and standards

Up to date, based on the ITIL® framework, as well as COBIT®, PMI®, ISO/IEC 20000 and ISO/IEC 27000, The Definitive Guide to IT Service Metrics will show you:

  • How to integrate metrics into your business.
  • What to consider when gathering and reporting information.
  • How to maximise the use of metrics to ensure value for money from the system.
  • How to secure and protect your company's metrics.
Table of Content:

1: Introduction

2: Using Metrics

3: Service Strategy Metrics

4: Service Design Metrics

5: Service Transition Metrics

6: Service Operation Metrics

7: Additional Metrics

Features

Author:
Kurt McWhirter, Ted Gaughan
Binding:
E-Book
Country Origin:
UK
Leadtime to ship in days (default):
Download link will be shared in 2 days of placing the order
Page:
311
Publisher:
IT Governance Publishing
Year:
2012

Tags

Reviews

No posts found

Possibly you may be interested
 
Fast and high quality delivery

Our company makes delivery all over the country

Quality assurance and service

We offer only those goods, in which quality we are sure