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Ten Steps to ITSM Success (E-Book)

Author: Timothy Rogers and Angelo Esposito

Timothy Rogers and Angelo Esposito (Author)
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MRP: MRP: $41.57
Net Price: $35.34
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Leadtime to ship in days (default): Download link will be shared in 2 days of placing the order

This product is electronically distributed.

9781849284578
Price in points: 2739 points
Reward points: 27 points

Description

A structured and flexible method for achieving IT Service Management success in the real world.

A wealth of material has been written to describe the underlying mechanics of ITSM, but very little practical advice is available on how to implement ITSM best practices to achieve an organization's business objectives.

The official ITIL® volumes explain what service management is, how the processes work and fit together, and why IT functions should adopt the practice, but they are notoriously vague on how to design and implement an ITSM model in a real organization. This challenge is best understood by those with experience of transforming ineffective and expensive IT, yet most ITSM guides are authored from a purely academic standpoint.

Real-world IT Service Management

This book provides guidance on implementing ITSM Best Practices in an organization based on the authors' real-world experiences. Advice is delivered through a Ten-Step approach, with each step building upon the successes of its predecessors.

Subjects covered include:

  • Documenting objectives, identifying current and future demands, analyzing service financials.
  • High-level design, negotiating development priorities, creating an execution plan and roadmap, agreeing roles and responsibilities.
  • Detailed design, building, testing, deploying.
  • Monitoring and continual improvement.

A practical guide to ITSM

As organizations seek to boost revenue, cut costs and increase efficiency, they increasingly look to IT as a strategic partner in achieving these objectives.

Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is aimed at ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partner, to establish a service management culture, and to drive improvements in their respective organizations.

Features

Author:
Timothy Rogers and Angelo Esposito
Binding:
E-Book
Country Origin:
UK
Leadtime to ship in days (default):
Download link will be shared in 2 days of placing the order
Page:
259
Publisher:
IT Governance Publishing
Year:
2013

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