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Tragic Design: The Impact of Bad Product Design and How to Fix It

Author: Jonathan Shariat, Cynthia Savard Saucier

Jonathan Shariat, Cynthia Savard Saucier (Author)
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Description

Bad design is everywhere, and its cost is much higher than we think. In this thought-provoking book, authors Jonathan Shariat and Cynthia Savard Saucier explain how poorly designed products can anger, sadden, exclude, and even kill people who use them. The designers responsible certainly didn’t intend harm, so what can you do to avoid making similar mistakes?

Tragic Design examines real case studies that show how certain design choices adversely affected users, and includes in-depth interviews with authorities in the design industry. Pick up this book and learn how you can be an agent of change in the design community and at your company.

You’ll explore:

  • Designs that can kill, including the bad interface that doomed a young cancer patient
  • Designs that anger, through impolite technology and dark patterns
  • How design can inadvertently cause emotional pain
  • Designs that exclude people through lack of accessibility, diversity, and justice
  • How to advocate for ethical design when it isn’t easy to do so
  • Tools and techniques that can help you avoid harmful design decisions
  • Inspiring professionals who use design to improve our world

Table of Content

Chapter 1Introduction

The Interface that Killed Jenny

The Role and Responsibilities of Designers

Conclusion

Key Takeaways

Chapter 2Design Can Kill

Stupid Errors Versus Stupid Users

Case Study 1: Therac-25

Case Study 2: Ferry Crash in New York City

Case Study 3: Ford Pinto

Case Study 4: Flight 148

Alternatives to Modes

Fault Tree Analysis

Conclusion

Key Takeaways

Chapter 3Design Can Anger

Why Should You Care About Emotions?

Characteristics of Impolite Technologies

Dark Patterns

Conclusion

Key Takeaways

Chapter 4Design Can Sadden

The “Dribbblelisation” of Our Users

Inadvertent Cruelty

Self-Blame and Humiliation

“Power User” Features

Allowing for Abuse

How to Prevent Causing Sadness

Conclusion

Key Takeaways

Chapter 5Design Can Exclude

Accessibility

Diversity, Inclusive Design, Design for All

Injustice

Conclusion

Key Takeaways

Chapter 6Tools and Techniques

Gather as Much Data as You Can

Learn to Recognize Emotions

Conclusion

Key Takeaways

Chapter 7What We Can Do

What We All Can Do

What Designers Can Do

Chapter 8They Are Doing Good

Physical Good

Emotional Good

Inclusion

Justice

What Will You Do?

Appendix Companies, Products, and Links

Appendix About the Authors

Features

Author:
Jonathan Shariat, Cynthia Savard Saucier
Binding:
Paperback
Condition Type:
New
Country Origin:
India
Edition :
1
Leadtime to ship in days (default):
1
Page:
220
Publisher:
Shroff/O'Reilly
Year:
2017

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