Conversational AI:

Chatbots that work (Paperback)

Author: Andrew R. Freed

Andrew R. Freed (Author)
Visit Author Page
Books by him and info about author and more.

Are you a Author?
Learn more here

Save 10%
9781617298837
MRP: $4999
You Pay: $4499
You save: $5.00
Leadtime to ship in days (default): Usually ships in 2 days
In stock
Reward points: 39 points
+
Our advantages
  • — SMS notification
  • — Return and exchange
  • — Different payment methods
  • — Best price
  • — Personalised Service
AuthorAndrew R. Freed Leadtime to ship in days (default)Usually ships in 2 days

"A thorough guide to the entire process of designing and implementing virtual assistants. Goes way beyond the technicalities." - Maxim Volgin, KLM

Design, develop, and deploy human-like AI solutions that chat with your customers, solve their problems, and streamline your support services.

In Conversational AI, you will learn how to:

    Pick the right AI assistant type and channel for your needs
    Write dialog with intentional tone and specificity
    Train your AI’s classifier from the ground up
    Create question-and-direct-response AI assistants
    Design and optimize a process flow for web and voice
    Test your assistant’s accuracy and plan out improvements

Conversational AI: Chatbots that work teaches you to create the kind of AI-enabled assistants that are revolutionizing the customer service industry. You’ll learn to build effective conversational AI that can automate common inquiries and easily address your customers' most common problems. This engaging and entertaining book delivers the essential technical and creative skills for designing successful AI solutions, from coding process flows and training machine learning, to improving your written dialog.

Purchase of the print book includes a free eBook in PDF, Kindle, and ePub formats from Manning Publications.

About the technology
Create AI-driven chatbots and other intelligent agents that humans actually enjoy talking to! Adding intelligence to automated response systems saves time and money for you and your customers. Conversational AI systems excel at routine tasks such as answering common questions, classifying issues, and routing customers to the appropriate human staff. This book will show you how to build effective, production-ready AI assistants.

About the book
Conversational AI is a guide to creating AI-driven voice and text agents for customer support and other conversational tasks. This practical and entertaining book combines design theory with techniques for building and training AI systems. In it, you’ll learn how to find training data, assess performance, and write dialog that sounds human. You’ll go from building simple chatbots to designing the voice assistant for a complete call center.

What's inside

    Pick the right AI for your needs
    Train your AI classifier
    Create question-and-direct-response assistants
    Design and optimize a process flow

About the reader
For software developers. Examples use Watson Assistant and Python.

About the author
Andrew R. Freed is a Master Inventor and Senior Technical Staff Member at IBM. He has worked in AI solutions since 2012.

Table of Contents
PART 1 FOUNDATIONS
1 Introduction to conversational AI
2 Building your first conversational AI
PART 2 DESIGNING FOR SUCCESS
3 Designing effective processes
4 Designing effective dialogue
5 Building a successful AI assistant
PART 3 TRAINING AND TESTING
6 Training your assistant
7 How accurate is your assistant?
8 Testing your dialogue flows
PART 4 MAINTENANCE
9 Deployment and management
10 Improving your assistant
PART 5 ADVANCED/OPTIONAL TOPICS
11 Building your own classifier
12 Additional training for voice assistants

From the Author

I've been a software developer and architect for 18 years, with half of that time spent building artificial intelligence solutions.  In those 18 years, I've read and learned from more books, blogs, and podcasts than I can count.  I'm excited to give back by producing original content of my own.  I like to say that I've been standing on the shoulders of giants for long enough now; I'd like to be a giant for someone else.  I look forward to hearing about the wonderful solutions that readers of this book are going to build.

Author
Andrew R. Freed
Binding
Paperback
Condition Type
NEW
Country Origin
USA
Edition
1
Gift Wrap
Yes
Leadtime to ship in days (default)
Usually ships in 2 days
Page
291
Publisher
Manning Publications
Year
2021
Find similar

No posts found

Have you used the product?

Tell us something about it and help others to make the right decision

Write a review
Possibly you may be interested
  • Forthcoming/Pre-Order
  • Bestsellers
  • Recently Viewed
 
 
 
Fast and high quality delivery

Our company makes delivery all over the country

Quality assurance and service

We offer only those goods, in which quality we are sure

Returns within 30 days

You have 30 days to test your purchase