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Collaborative Business Design: Improving and innovating the design of IT-driven business services

Author: Brian Johnson, Leon-Paul de Rouw

Brian Johnson, Leon-Paul de Rouw (Author)
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Only by understanding IT-driven business services and anchoring them in a service design statement (SDS) can enterprises translate business needs into IT-intensive business services.

In Collaborative Business Design – Improving and innovating the design of IT-driven business services, Brian Johnson and Léon-Paul de Rouw comprehensively explain how to use business service design (BSD) to formulate an effective SDS that will help business and IT cooperate to create robust, efficient services that support business requirements.

Product overview

Collaborative Business Design delves into the inner workings of services, with the aim of making sure that each side – business and IT – understands the other’s needs and drivers so that services can deliver what is required, expected and promised throughout their lifecycle. It:

  • Examines the gap in understanding between IT and business.
  • Introduces BSD – an analytic approach to understanding the characteristics of IT-driven business services.
  • Provides an overview of the components and characteristics of IT-driven business services.
  • Considers the different parts of the BSD and SDS.
  • Offers insight into the design of IT-driven business services using BSD.
  • Discusses practical consequences for business transformation to continuously define, develop and improve services that customers want to use.

About the Authors

Brian Johnson has published more than 30 books, including over a dozen official titles in the IT Infrastructure Library (ITIL), many of which are used worldwide. He designed and led the programme for ITIL version 2. Léon-Paul de Rouw studied technical management and organisation sociology. He worked for several years as a consultant and researcher in the private sector.


Brian Johnson, Leon-Paul de Rouw
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IT Governance Publishing



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