The Critical Communication Framework (CCC®) Framework is a comprehensive body of practical knowledge that is designed to provide you with a shared frame of reference for handling crises more efficiently and effectively.
This publication complements the CCC® Foundation courseware, explanations of CCC® concepts, techniques, models and principles, and the CCC® self-assessment instrument to help you and your colleagues see where your organization stands relative to indicators of critical situation handling capability.
The CCC® framework is relevant to any organisation and the individuals within an organisation. It will:
- Help professionals working in digital organisations learn and demonstrate the skills they need to handle critical situations.
- Break down silos in digital organisations and provide a shared frame of reference so organisations and teams have a shared objective when an issue arises.
- Provide a framework of best practices and drills for how to detect and effectively handle problems.
- The CCC® self-assessment will help you establish a baseline of your current capability to respond to critical situations and a roadmap for improving it.