No items found matching the search criteria
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
Business Research Methods, 2e, provides students with the knowledge, understanding and necessary skills to conduct business research. The reader is taken step-by-step through a range of contemporary research methods, while numerous worked examples and real-life case studies enable students to relate with the context and thus grasp concepts effectively. Keeping in mind the developments in the subject area and necessary feedback from the users of this book, the latest edition has been extensively revised to include the necessary updates
Captures retailing that has changed with the times. It highlights the modern principles of Indian and International Retail Management.
Ethics and the Conduct of Business 8/e, is essential for a full understanding of the positions and arguments offered on the main issues in business ethics. Fortunately, the amount of theory needed is relatively small and much of the discussion of these issues can be understood apart from the theoretical foundation
The smart way to learn Microsoft Visio 2010-one step at a time!
Laura Busche is the author of the Lean Branding book from O'Reilly Media and heads content strategy at Creative Market — an Autodesk company. She earned a summa cum laude degree in Business Administration from American University in Washington DC, a Master of Arts in Design Management from the Savannah College of Art and Design (SCAD) and is currently completing a doctoral degree in Consumer Psychology.
ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification.
ABC stands for the Attitude, Behavior and Culture within IT organizations.
With the growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or Culture issues
Carol Righi is a Director of User Experience at Perficient. Carol has worked in User-Centered Design for more than 20 years and is widely considered a UCD thought leader. Carol has performed user research, usability evaluation, and interaction design for companies such as IBM, Google, Yahoo, Intuit, A. G. Edwards, Mapquest, Met Life, and many others.
Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship.
This Introduction Guide to the Sarbanes-Oxley Body of Knowledge (SOXBoK) is the world's most comprehensive, authoritative compendium on Sarbanes-Oxley (SOX). Produced by SOX Institute, the leading provider of Sarbanes-Oxley research, education, certification, advisory and membership services for GRC (Governance, Risk Management and Compliance) professionals, the SOXBoK has been created by practitioners for practitioners
For more than 30 years, Entrepreneur Media has been setting the course for small business success. From startup to retirement, millions of entrepreneurs and small business owners trust the Entrepreneur Media family—Entrepreneur magazine, Entrepreneur.com, Entrepreneur Press, EntrepreneurEnEspanol.com, and our industry partners—to point them in the right direction.
© Copyright all rights reserved for CBS